Refund policy

All Sales are Final

All sales are final. No refunds, returns, exchanges or cancellations are accepted once your order is placed. 

Lost or Damaged Products

KookMoonShop is not responsible for lost, stolen or damaged orders once they are shipped out. In the case that you receive your order & something is damaged or missing, please email me at kookmoonshop@gmail.com for assistance.

Wrong or Missing Items

In the case that you receive the wrong item in your order or something is missing, please email me at kookmoonshop@gmail.com for assistance.